Plain Summary
If something is faulty or not as described, you’re protected by Australian Consumer Law and we will repair, replace, or refund it. If you simply change your mind, we offer a fair 30-day return window for unused physical products. Software licences generally can’t be refunded once activated. Our goal is to keep the process simple, transparent, and fair.
This policy should be read together with our Terms of Service and Privacy Policy.
1. Your Rights Under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
- a replacement or refund for a major failure
- compensation for reasonably foreseeable loss or damage
- repair or replacement if goods are not of acceptable quality and the failure is not major
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
2. Change-of-Mind Returns (Physical Products)
In addition to your legal rights, we offer a voluntary change-of-mind return policy.
You may return physical products within 30 days of delivery if they are:
- unused
- unopened
- in original packaging
- in resalable condition
- accompanied by proof of purchase
Refund method
Refunds will be issued to the original payment method.
Shipping costs
- return shipping is the customer’s responsibility
- original shipping costs are non-refundable unless the item is faulty
3. Faulty, Damaged, or Incorrect Items
If your item is:
- faulty
- damaged in transit
- not as described
- incorrect
Please contact us as soon as possible.
We will assess the issue and may offer:
- repair
- replacement
- refund
Return shipping costs for confirmed faults will be covered by us.
4. Software Licences and Digital Products
Software (including SkySim licences and other digital services) is licensed, not sold.
Because digital products are delivered immediately and cannot be “returned”, they are generally non-refundable once activated, except where:
- required by law, or
- the software is faulty or not as described
If you experience technical issues, please contact support and we will work to resolve them promptly.
5. Non-Returnable Items
Unless required by law, we cannot accept returns for:
- activated software licences
- customised or special-order items
- opened consumables or accessories
- items damaged through misuse
6. How to Request a Return
Please contact:
Include:
- order number
- description of issue
- photos (if applicable)
We will provide return instructions and next steps.
7. Processing Time
Once received and inspected:
- refunds are typically processed within 5–10 business days
- replacements are shipped promptly where approved
8. Relationship to Other Policies
This policy forms part of and should be read together with our:
- Terms of Service
- Privacy Policy
Those documents explain liability limits, software licensing terms, and how we handle personal information during returns.